Refund policy
Made to Order Products All of our products are made to order, which means we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
Damaged or Defective Items If your order arrives damaged, defective, or misprinted, please contact us within 30 days of delivery with:
- A photo of the damaged or defective item
- Your order number
We will arrange a free replacement or issue a full refund at no extra cost to you.
Wrong Item Received If you received the wrong item, contact us within 30 days and we will send the correct item or provide a full refund.
Lost Packages If your order is marked as delivered but you haven't received it, please contact us within 7 days of the delivery date. If your order is lost in transit, we will reship or refund your order.
Cancellations Orders can be cancelled within 24 hours of purchase. After that, production has typically begun and cancellations can no longer be accepted.
Refund Processing Approved refunds are processed within 5–10 business days and returned to your original payment method.
Contact Us For any issues, please reach out to us at contact@zieggleworld.com.